FAQ

Domestic package delivery time in Cilacap typically takes 1-3 business days depending on the destination. We guarantee on-time delivery with real-time tracking system.

Yes, Crabb offers international shipping to over 5 countries in Asia, Europe, and America. For a complete list of countries, visit our website or contact our customer service.

You can track your package status through Crabb's website or mobile app. Enter your tracking number to view the current location and estimated arrival time.

There are no additional fees for shipping to remote areas in Cilacap. We provide equal delivery service across all areas of Cilacap without extra charges.

Shipping costs for large packages are calculated based on weight, volume, and destination. You can use our online calculator on the website or contact us for a price estimate.

If a package does not arrive on time, we will provide compensation according to our service policy. Contact customer service for further claim processing.